FAQs

Phonacea is a medical tourism platform that helps patients worldwide access second opinions or initial consultation from german doctors or travel to Germany for diagnostics and treatment.

Anyone seeking expert medical advice from German specialists, whether for a second opinion or planned treatment, can use our services.

No referral is required, but having your medical records ready can speed up the process.

Simply fill out our online inquiry form or contact us via email. We’ll guide you through the next steps.

We collaborate with specialists in gynecology, oncology, cardiology, orthopedics, neurosurgery and many other fields.

You can upload your documents through our secure platform.

It typically takes from several days up to 14 days, depending on the complexity of your case.

Yes, we coordinate appointments with hospitals and clinics on your behalf.

Yes, we provide guidance and support for medical visas and travel logistics.

Yes, we can recommend suitable hotels or serviced apartments near your treatment facility.

Yes, interpreters can be arranged for your consultations if needed.

The duration depends on the type of consultation or treatment, which we clarify in advance.

We can provide documentation for insurance claims, but coverage depends on your provider.

All medical and personal data is encrypted and stored securely in compliance with GDPR.

Yes, all affiliated doctors are fully licensed and experienced specialists

We work with multiple specialists and can arrange additional opinions if needed.

Yes, we coordinate follow-up care in Germany or provide guidance for treatment at home.

No, health insurance is not required to request a second opinion.

Yes, you can cancel your appointment. Please contact our admin team via WhatsApp, email, or through the contact form. Depending on the stage of your case, a refund may be possible. For full details, please refer to our terms and conditions.